Professional
Customer Support BPO
G-Tateth BPO (Business Process Outsourcing) provides end-to-end
customer support operations for financial service companies. Our teams are
trained to operate within regulated environments where data security, compliance, accuracy, and customer trust are critical operational excellence.
Core Services
Omnichannel support: Voice, Email, Chat, Social Media
KYC & Customer Onboarding Support
Payment Dispute & Chargeback Resolution
Transaction & Account Support
Contact Center Optimization & Performance Management
Quality Assurance & Training
Structured onboarding bootcamps
Continuous team member training & upskilling
Conversation monitoring & compliance checks
Performance calibration and coaching
AI & Automation Enablement
Conversational AI and chatbot implementation
Intelligent routing and workflow automation
Team member-assist tools to improve accuracy and speed
Self-service knowledge base design
Engagement Models
SLA-based managed services
Seat-based dedicated agent models
Multichannel customer support
Multichannel customer support
Round-the-clock customer support across voice, email, live chat, and social media platforms with speed, accuracy, and professionalism.
Social Media Management
Social Media Management
Social media support and reputation management with escalation handling and customer feedback management.
Inbound & Outbound Interactions
Inbound & Outbound Interactions
Professional handling of customer interactions, transactional support, and technical issue resolution.
Onboarding & KYC Support
Onboarding & KYC Support
Customer onboarding assistance with identity verification, KYC document review, and AML flagging for fintechs and digital banks.
Dispute Resolution
Dispute Resolution
Expert handling of sensitive transaction-related issues including chargeback handling, failed transactions, refunds, and payment support.
Compliance & Risk Management
Compliance & Risk Management
Ensuring compliance with regulatory standards while delivering seamless customer experiences and escalation to internal risk teams.
