G-Tateth
Specialized Customer Support Services. Flexible Omnichannel Technology. One Trusted Partner.
Our Philosophy
G-Tateth is a customer experience company operating across two clearly defined but complementary business lines:
G-Tateth Customer Support BPO
A highly specialized customer support outsourcing partner exclusively for financial service companies, including fintechs, banks, neobanks, and regulated digital financial institutions.
G-Tateth CRM
A flexible, industry-agnostic customer support and contact-center platform designed for any business that manages customer interactions across multiple channels.
This structure allows G-Tateth to serve regulated financial institutions with deep domain expertise through its BPO arm, while simultaneously offering a powerful, standalone CRM platform that can be adopted by customer support teams across all industries.
Our Philosophy
The quality of customer support directly influences trust, retention, and long-term business growth. While customer expectations are universal, operational complexity varies significantly by industry.
Specialization Is Critical
Financial services demand domain knowledge, compliance awareness, and precision. This is why our BPO services are dedicated solely to this sector.
Right Infrastructure
Regardless of industry, customer support teams perform best when conversations, quality, training, and insights live in one unified system.
Local Insight, Global Standards
We build from Africa, applying global best practices to deliver scalable, secure, and future-ready customer support solutions.
Vision
To build Africa's most trusted customer support services and technology company; powering exceptional customer experiences across regulated and non-regulated industries.
Mission
To deliver dependable customer support services for financial institutions and intuitive, scalable technology for customer support teams everywhere.
G-Tateth Customer Support BPO
Specialized Outsourced Customer Support for Financial Services
G-Tateth BPO provides end-to-end customer support operations for financial service companies. Our teams are trained to operate within regulated environments where data security, compliance, accuracy, and customer trust are critical.
Core BPO Services
- •Omnichannel support: Voice, Email, Chat, Social Media
- •KYC & Customer Onboarding Support
- •Payment Dispute & Chargeback Resolution
- •Transaction & Account Support
- •Contact Center Optimization & Performance Management
Quality Assurance & Training
- •Structured onboarding bootcamps
- •Continuous team member training & upskilling
- •Conversation monitoring & compliance checks
- •Performance calibration and coaching
AI & Automation Enablement
- •Conversational AI and chatbot implementation
- •Intelligent routing and workflow automation
- •Team member-assist tools to improve accuracy and speed
- •Self-service knowledge base design
Engagement Models
G-Tateth CRM – Omnichannel Customer Support Tool
A Flexible Platform for Customer Support Teams Across All Industries
G-Tateth CRM is a modern, all-in-one omnichannel customer support platform built to help businesses manage customer conversations efficiently, gain visibility into support performance, and scale support operations with confidence.
Key Capabilities
Industry-Agnostic by Design
- Suitable for startups, SMEs, and enterprises
- Supports ecommerce, logistics, healthcare, education, SaaS, financial services, and more
- Configurable workflows to match different business needs
Who Uses G-Tateth CRM
- In-house customer support teams
- Businesses scaling their support operations
- BPOs and outsourced support providers
- Customer operations leaders seeking clarity, control, and efficiency
Ready to Transform Your Customer Support?
Whether you need specialized BPO services or a powerful CRM platform, we're here to help.